Administrative FAQs

1. Can a subscribed user have different subscription plans across multiple utilities?
(e.g. have a basic subscription for Utility A and a premium subscription for Utility B)?

No. A user must have the same subscription plan for all utilities to which the user subscribes.  For example, if a user currently has a premium subscription for Utility A and wants to add a (new) subscription for Utility B, the system requires the user to have a premium subscription for Utility B.

2. What's the difference between a Free User and a Registered User?

Although both user levels are free, a Registered User can save ONE price request to the Dashboard, where pricing will be automatically refreshed each day, whereas a Free User cannot save a price request nor receive automatic price refreshes.

See Subscription Plans.

3. Can I upgrade/downgrade my subscription plan?

Yes. A user can upgrade or downgrade their subscription plan at any time, but in doing so, the user must maintain the same plan level across all utilities to which the user subscribes. Therefore, if the user upgrades from a basic to premium plan in Utility A, the system will automatically upgrade the user to a premium plan for all other utilities to which the user subscribes.  Likewise, if the user downgrades from a premium to basic plan in Utility A, the system will automatically downgrade the user to a basic plan for all other utilities to which the user subscribes.

4. When do subscription upgrades/downgrades take effect?

Upgrades take effect immediately. Downgrades take effect at the end of the current bill cycle.

5. Can I influence where EPB goes/grows?

Yes.  By selecting the "EPB Coming Soon" button within the Workspace Location input panel.  See screenshot below.

6. Are enterprise subscriptions available?

Yes. For more information, please Contact Us.

7. What's the best way to contact EPB?

8. What security measures does EPB have in place to protect my personal information and data?

EPB secures your personal information and data from unauthorized access, use, or disclosure through use of encryption.  This encryption protects your information in transit and at rest and helps ensure that only authorized users can access it.  For example, when your personal information and data (including your credit card number) is transmitted, it is protected through Secure Sockets Layer (SSL) protocol/encryption.

EPB also utilizes Amazon Web Services (AWS) to store, process, and encrypt your data across physical servers, cross-region traffic and other Internet connections.   In addition, EPB deploys AWS services that are ISO/IEC 27001:2013, 27017:2015, 27018:2019 and 9001:2015 certified to protect your information and help prevent cyber-attacks.  See also AWS Security.    

Furthermore, EPB utilizes to process your credit card payments within a best-in-class, encrypted, audited and certified payment processing platform.  See also Stripe Security.  Moreover, any service providers (including web hosting services and payment processors) are legally obligated not to disclose or use your information for purposes outside their defined scope of work.    
See EPB Privacy Policy.

In addition to the infrastructure security measures described above, EPB and our service providers use industry best practices to develop and implement application code that segments and/or encrypts your user sensitive information (e.g., password, credit card, etc.), which further protects your data and helps prevent cyber-attacks.

9. In deregulated markets if everyone starts using EPB, energy pricing will become an open book – there will be a lot of transparency in the market. Are you concerned at all that brokers and suppliers will be upset by that?

That is always a risk, especially if there are dishonest market participants attempting to take advantage of an ignorant party, but after 20 years of deregulation, that risk is low given the market parameters that drive energy prices are largely known and publicly available (if you know where to look).  

Transparency and self-regulating parties are the foundation of energy choice legislation, and Energy PriceBook reinforces these principles by not only providing market efficiencies through actionable intel, but also insightful collaboration between all C&I market participants.  Furthermore, EPB, and platforms like it, are exactly what oversight government bodies want to see when faced with the reoccurring, contentious question of keeping a market open or closing it down.